Rest of Europe: depending on destination and weight
THE COST OF THE SHIPMENTS WHEN PLACING THE ORDER IS ALWAYS PER CASE OF UP TO 25 KG, IN CASE OF NEEDING MORE THAN ONE BOX, THE AMOUNT WILL BE ADDED TO THE ORDER PERFORMED BY CUSTOMER SERVICE.
How to make a return
contact firstname.lastname@example.org, attaching photo of the tare or defect in question
You can change or get a full refund of products that are damaged, have defects or if the products you receive are not the ones you originally requested.
You can also request the return if the product presents any difference to the photo presented on the web (Only Spain peninsula and Balearic Islands).
We will send the carrier to pick you up and a new item will be sent to you or if you opt for the refund, a credit bill will be generated.
These return conditions are only valid for purchases made through www.modaimportacion.com, for Spain. Canary Islands and other countries only change is possible in case of defective product or product received in error.
The deadline for any return or exchange is 3 days from the receipt of the merchandise.
Fashion Import reserves the right to refuse returns communicated or sent after the deadline, or garments that are not in the same conditions in which they were received.
Once I have made a change, can I return the new item?
Yes. You have three days from the receipt of the new merchandise.
Do I have to pay something to request an exchange or refund?
No, returns due to defects, defects or shipping of a wrong product are free.
THE COST OF THE SHIPMENTS WHEN PLACING THE ORDER IS ALWAYS PER CASE OF UP TO 25 KG, IN CASE OF NEEDING MORE THAN ONE BOX, THE AMOUNT WILL BE ADDED TO THE ORDER PERFORMED BY CUSTOMER SERVICE.DEVOLUCIONES: Politica de devoluciones: La política de la Tienda Oficial